Every year at CES, it’s easy to get distracted by massive TV screens, futuristic cars, and robots designed to impress.
But some of the most powerful technology on display this year wasn’t flashy at all.
It was designed to help people live more independent lives.
Live tech support in sign language
One of the most impactful innovations I saw was a system called 360 Direct Access.
It allows people who are deaf to get live customer support for their technology using sign language. Instead of struggling through phone menus or chatbots, users can connect directly with a trained support agent who communicates in ASL.
The system even includes an avatar that recognizes American Sign Language, allowing users to sign directly to a screen and receive responses in real time.
That means better support for customers, and new job opportunities within the deaf community.
Navigation technology for people who are blind
Another standout innovation is a device called Make Sense, designed to help people who are blind or visually impaired navigate the world safely.
Using a handheld controller, precise positioning systems, and audio cues, the device guides users along routes that are compliant with sidewalks and crosswalks. The controller gently moves the user’s thumb left or right, announces upcoming crossings, and confirms when intersections are safely completed.
Developers say the system can locate a person within about a meter nearly all of the time, giving users confidence to travel independently.
Mobility and companionship
CES also showcased advancements for people with mobility challenges, including robotic exoskeletons that help some users walk again after injury or illness.
But not all innovation is about movement.
Some of it is about connection.
TomBot has developed Jennie, a robotic dog designed to provide emotional support for people with dementia who can’t care for a real pet. Jennie responds to touch, sound, and interaction, offering comfort without the responsibilities of animal care.
Another device, Ellie Q, is designed for older adults living alone. It’s part digital assistant and part companion.
Ellie Q can remind users to take medication, help plan meals, share photos and video calls with family members, and even offer a comforting hug. The goal is to reduce isolation and help seniors stay independent longer.
Technology with purpose
Robots, cars, and TVs may grab the spotlight at CES.
But the most meaningful technology I saw this year wasn’t designed to impress a crowd. It was designed to help people navigate the world, stay connected, and live better lives.
That’s technology doing what it should do.
